Return & Exchange Policy
Thank you for shopping with us
We strive to provide the best customer experience and quality products.
Before making your purchase - please review our products description box, size charts and shipping and delivery policy.
We will respond within 2-24 hours.
NO RETURNS, EXCHANGE OR REFUNDS.
ALL PURCHASES ARE FINAL SALES
- You may request to cancel your order if it has not shipped however we will only issue a Gift Card for the orders value minus a 5% restocking/cancellation fee.
NO REFUND WILL BE ISSUED. NO EXCEPTION!
- If you received an incorrect or defective* item/order, please contact us with 48 hours of delivery. (include name, email address, order # & images/defect of the item).
We will provide the best solution to quickly resolve any issue, including a prepaid shipping label via email to return the faulty or incorrect item for exchange/replacement of same item. If item is no longer available, we will offer an alternative resolution or store credit.
Please note: You must contact us within 48hrs of delivery date to inform us that you received an incorrect or faulty item and return the item within 3 days.
Important: *Damage clause is not applicable to any seamless or nylon purchase. As this material is prone to rip and tore. Additionally any items that are accessorized with jewels, gems, stones, diamonds, bejeweled; etc are inspected prior to shipping and are considered FINAL SALE. NO EXCEPTION.
- If your package is undeliverable and/or returned to us due to non delivery or return to sender, it will be your responsibility to pay for postage to have the package shipped again. Failure to pay within 48 hours of postage invoice being emailed will result in the item(s) being restocked and a store credit will be issued minus a 5% restocking fee. A refund WILL NOT be issued. NO EXCEPTIONS!!
- USPS Priority and UPS packages are shipped with Insurance (up to $100 coverage). Should you have any issues, concerns or if your package is missing or arrives damaged. Please contact the Shipping carrier to file a claim.
- You can start a USPS claim (here) or call them at 800-275-8777
- You can contact UPS at 800-742-5877
We Value and Appreciate your Support.
Thank you for shopping our Small Business.