Shipping and Delivery Policy

Thank You For Shopping with Us

     We try our best to ship most orders same-day on weekdays only, however it may take up to 3 BUSINESS DAYS for your purchase to ship (not including weekends and holidays).  

     

    Shipping Times: 

    • Orders Placed Friday-Monday before 5pm EST will Ship on or before Wednesday 
    • Orders Placed Tuesday-Thursday before 5pm EST will Ship on or before the following Monday
    • If your order includes PREORDER item(s), we will hold order until all items are available to ship.
      Please place a SEPARATE order should you need your in stock item(s) right away.

    When your order ships, you will receive an email notification with the shipping carrier and tracking number.

    Should you have any questions about your order, please CONTACT US. However, please understand that Samaya Raye, LLC and the shipping carriers are two separate entities. 

    Should you have any questions, issues or concerns regarding your package delivery, please contact the carrier. 

    Delivery Notes:

      • Once the shipping carrier has marked your package as accepted and/or delivered. We are not responsible for lost, damaged, missing or stolen packages. 

      • Priority Shipping are shipped with Insurance (up to $100 coverage). Should you have any issues or concerns about your package, Please contact shipping carrier to open inquiry/claim. First Class Package shipping includes tracking number but will not include carrier insurance coverage. Delivery times vary.
      • You can start a USPS claim (here) or call USPS at 1-800-275-8777
      • You can start a UPS claim by calling 1-800-742-5877
    • If your package is undeliverable and/or returned to us due to non delivery/return to sender, it will be YOUR responsibility to PAY for postage to have the package shipped again. Failure to pay within 48 hours of receiving postage invoice email, will result in the item(s) being restocked and a store credit will be issued minus a 5% restocking fee.
      A refund WILL NOT be issued. NO EXCEPTIONS!!  
    •  Shipping Promotional offer (ie $4.99 or Free Shipping) for orders less than $100, will be shipped USPS First Class postage mail with tracking number but will not include carrier insurance coverage.
      Delivery times vary.  Please contact USPS for any package issues or concerns.

    Important Notes 

    • All Sales are Final and are Non Refundable.

    • Preorder and Drop Ship purchases: By placing this order, you are acknowledging that this product will not ship out until the fulfillment estimated date given in the description
    • You may request to Cancel your order if it has not shipped however we will only issue a Gift Card for order value minus  a 5% cancellation/restock fee. 
      NO REFUND WILL BE ISSUED. 

    • For the safety of the card holder, billing and shipping address must match. If not, you may receive an email asking for a clear picture of your photo ID & the card used when placing the order (only the last 4 digits) to verify. 
      Please be advised — Orders WILL be canceled if billing address & shipping address DO NOT match and we are unable to verify identity of customer. 
    • Any orders that has characteristics of fraud will be cancelled, immediately.