Return and Exchange Policy
Your satisfaction is our top priority!
We DO NOT accept Returns or issue Refunds at this time, however we do offer Exchanges on regular priced items, not purchased during a Sale.
If you would like to exchange your purchase, Please notify us within 1- 3 days of delivery. If we no longer have your size, we will gladly provide a store credit upon return of you unused or worn item/items less cost of shipping.
In the unlikely case you receive the wrong item or your item is damage or defective (see Notes below). You must notify us within 1- 3 days of delivery via email SamayaRayeShoes@yahoo.com. We will make every effort to satisfy the matter.
Return Shipping Address
Samaya Raye, LLC
PO Box 7034
Wesley Chapel, FL 33545
•Please utilize size chart and item description box as a selection reference.
•Customer can request to cancel order, if requested PRIOR to order being shipped.
•Orders can not be modified after being processed.
•No Exchanges will be accepted without prior authorization.
•Customers are responsible for shipping cost of all returns. Unless theres an error and we assume responsibility.
•We have the right to refuse returns, if item is not in re-sellable condition due to item being damaged or worn/used.
•Footwear items that are accessorized with Jewels (ie Rhinestone, Gems, Studs, Diamonds etc.) are inspected prior to being shipped to ensure all jewels are intact. And considered a FINAL SALE. Contact shipping carrier to report damage as all items are shipped with insurance and a claim can be filed.
•Items purchased during a SALES promotion or that are considered a FINAL SALE. We will NOT accept an exchange on these items.